Check in Check out

Check-in time at Hotel Ruchi is 12 noon and we ask that you check out of your rooms by 12 noon on the day of departure. We can offer late check-out on request, subject to availability (a fee will apply).

Children

Children are welcome throughout the Hotel, excluding the private Club Floor.

A babysitting service can be arranged and highchairs are supplied in our restaurants. Children under 5 stay for free when they share a room with their guardian and children under 14 stay at a reduced rate.

Pets

Pets are not allowed.

Security

Your safety, security and comfort are our priority at the Hotel Ruchi. The doors are equipped with deadlocks and spyholes, our Reception desk is staffed 24 hours a day and security cameras operate throughout the hotel.

Parking

Parking is free.

Allergies

Please advise us when booking if you suffer from allergies so that we can make your stay at the Hotel as comfortable as possible.

Cancellation Policy

All cancellations must be made in accordance with our cancellation terms. Where a cancellation is not made in accordance with our applicable cancellation terms, we reserve the right to charge you for the first night's accommodation. A cancellation number must be obtained to ensure that such charges will not be levied.

While every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

• accept the changed arrangements as notified; or
• cancel your reservation and receive a full refund of any fees which you have paid to Hotels Ruchi in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

Pricing

Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation.

For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the hotel's bar and the costs of external telephone calls from your room). Such charges will be payable by you on your departure.

Availability

Availability of rooms shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.

Baby Sitting

Baby sitting services are provided as a chargeable extra.Where baby sitting services are available, 7 days’ advance notice of your baby sitting requirements is required by the hotel. For more information on availability and booking of our baby sitting services, please call Us.

Deposits and Pre-Payments

A deposit or a pre payment may be required and, where required, will be taken, at the time of booking, in accordance with the provisions applying to the product and rate selected by you. In any event, you are required to guarantee your booking with a valid credit or debit card at the time of booking. Payment (where no deposit or prepayment is required or otherwise of any balance due) will be taken upon departure. In the event of cancellation payment will be taken in accordance with our cancellation terms.

Balance of fees Outstanding

Prior to your departure from the hotel you will be required to settle your bill.

On arrival you will be asked to produce a valid debit or credit card for the hotel to take an imprint. If you are settling your account in cash, you will be asked for a deposit to cover the cost of your room for your stay (and any extras which you may incur in the hotel will not be chargeable to your room account). Hotel Ruchi accept all major credit cards, including MasterCard,Visa and American Express. Alternatively, payment can be made by cheque supported by a current cheque guarantee card.

Complaints or Comments

Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to Customer Services.